REFUND AND CANCELLATION POLICY V1

Refunds will be made to you subject to criteria, such as, product purchased, and applicable cancellation charges. Please note that cancellation policy is subject to change without notice.

1. Type of Products

  1. Seminars fees (including but not limited to registration fees for workshop, training and other events)
  2. Non-seminar purchases (including but not limited to books, dinner tickets, souvenirs )

1(a). Refund of Seminar Fees

  1. A cancellation request shall be made at least 14 days before the scheduled date of seminar to be eligible for a refund.
  2. Cancellation requests raised within 14 days before the scheduled date of seminar shall be imposed with cancellation fees, i.e. 50% of the seminar fees.
  3. Cancellation requests on the scheduled date of the seminar, or absence to the seminar are not eligible for refund.
  4. No-show will not be consider for refund
  5. All cancellation requests for refund purposes shall be made in writing. Refer to Section B for further information.
  6. A full refund shall be made to paid participants if the seminar is cancelled by the organizer under any circumstances.
  7. All cancellation requests for refund will be processed within 14 days from the completion date of seminar. Refunds will be made via a charge back to the credit card used during payment, or by cheque to the person who made the payment. 

1(b). Refund of non-seminar items purchases

  1. This refer any purchases except for seminar fees, including books, dinner tickets, souvenirs, photos, seminar CDs, which are refundable subject to the following conditions:
    1. Any purchases made within 14 days before the date of dinner shall not be subject to refund.
    2. Made to order items are also non-returnable (eg. photos)
  2. All items that are intended for refund shall be returned to us and delivery fees shall be paid by the purchaser(s). 
  3. A refund request of damaged product shall be accompanied with proof of evidence, e.g. photo showing the damage of items.The request shall be submitted as soon as the items are received. (Any reports later than 3 days from the day of receiving shall not be entertained.)
  4. Items lost in transit shall either be refunded or replaced, after due investigation has been carried out to verify its loss.

2. General conditions for refund

  1. All requests for refund shall be made in writing by email to the official email address at info@mpsypc.com.my and the date of sending shall be the date the refund is requested.
  2. Official receipt of purchase shall be attached in the same email for any cancellation or refund request. 
  3.  Please note that these rules are subjected to change without notice, You are encouraged to check for the latest policy at MPS-YPC website.